SAVE THE CHILDREN

Driving 10X conversations,
where it is most needed

New technology and AI tools can be some of the solutions to keep kids from harm and abuses.
RESULTS

Dealing with cyber-bullying and online abuse

Thousands of kids and youngsters are victims of sexual offenses and harassment every day, especially on digital channels and platforms. Chatbots help end them.

Card with text inside. the text is "10X"
10X ENGAGEMENT
Monthly user requests to SletDet have grown by 10X within the first 3 months of deploying the chatbot.
Card with text inside. the text is "Easy Access"
EASY ACCESS
The chatbot humazined the process as young adults and children found it easier to seek help from a bot.
Card with text inside. the text is "24/7 Available"
24/7 SUPPORT
From support telephone services being available only between 14.00-16.00 twice a week, the bot made it 24/7.
“Our chatbot creates great value for us because it empowers us to reach users that we wouldn't normally get to. We therefore have a wider outreach and can help more children and young people with digital sex offences through the chatbot.”

Sophie Høilund, Save the Children
ABOUT

Making difficult conversations easier

Over the last 100 years, Save The Children has helped to ensure that the world's most vulnerable children survive, learn and are protected. Every year, it reaches tens of millions of children in over 117 countries through our work.

Today, thousands of kids and youngsters every year are victims of sexual offences, especially in digital channels and platforms.

In Denmark, Save The Children has launched an initiative to combat digital-based sexual offence, called SletDet.


CHALLENGE

Be there when it is needed the most

Our main objective was to break down barriers that prevent kids to report incidents, and seek advice to deal with cyberbullying and online abuse.

SletDet works specifically with children and young adults to help them understand their rights if someone is posting their pictures online without their consent. The challenge the team faced was their telephone services were available only between 14.00-16.00 twice a week and children were hesitant to speak to the counsellors.

SOLUTION

That's when BotSupply came in

BotSupply helped the customer by deploying a chatbot, and helping them keep support lines open 24/7.

UNDERSTANDING BUSINESS NEEDS
By analysing historical data, talking to children, conducting workshops and interviews together with StC team, we prototyped and tested our chatbot  and kept optimizing it based on the conversational data we received from tests and pilot.
LOCALISED DANISH NATURAL LANGUAGE PROCESSING
We designed a Danish speaking chatbot on the BotSupply CMS, in order to detect and solve the most common requests.
BACKEND INTEGRATIONS
An helpdesk integration allows the user to be set up with a counselor through the chatbot, and all is tracked via PowerBI.
CUSTOMER STORIES

Customer Stories

RB
Enabling the HR team of a leading IT-banking provider in Iceland to provide better HR services to their people.
Read story
EIKA
Enabling real estate agents to focus on driving more business with a lead generation chatbot.
Read story
Save The Children
Driving difficult conversations where it's needed the most, supporting youngsters after abuses.
Read story
HUS
Standing together with the first line of support at the biggest hospital in Finland.
Read story
Lundbeck
Driving easy access to the latest research papers to physicians around the world.
Read story
Tomorrow
A Customer Support chatbot available 24/7 results in a 92% customer satisfaction rate.
Read story