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Implementing BotSupply automated 65% of the internal HR requests in just a few weeks, boosting employee satisfaction and allowing the HR team to focus on more strategic tasks.
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RB is a driving force for change and a sought-after partner in the Icelandic financial market.
RB's role is to be a key partner that creates value for its customers through the operation and development of secure infrastructure for the financial market.
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RB noticed that all the internal HR support requests were extremely similar: the same questions always needed the same answers.
Moreover, employees were lamenting slow response time for
very simple requests, leading to low satisfaction ratings for
the HR department.
Finally, many support requests require HR support people to execute manual lookups on third party systems like CRM and their payroll platform, in order to find information like salary updates, remaining holidays, tax forms or absences.
BotSupply helped RB in three simple, yet effective ways.
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