Reiknistofa bankanna(RB)

Automating 65% of HR requests in 2 months

If you're looking to do more with less, and engage in more conversations at scale with your employees, a chatbot could help as much as it did for RB.
RESULTS

Innovation in the financial sector

Implementing BotSupply automated 65% of the internal HR requests in just a few weeks, boosting employee satisfaction and allowing the HR team to focus on more strategic tasks.

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SUPPORT AUTOMATION
65% of the most common HR requests were automated in a matter of just 2 months.
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BOOSTED EMPLOYEE SATISFACTION
Employees were ecstatic about engaging with the HR team in real-time without waiting days to get the answers needed.
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MORE FOCUS ON STRATEGIC TASKS
RB was able to automate manual lookups as well, saving the HR team precious time
“We love BotSupply.
Within two months, they helped us automate the most repetitive internal HR requests. This gave us more time to focus on our people”.
Ingibjorg Thorsteinsdottir, HR Manager
ABOUT

A driving force for change

RB is a driving force for change and a sought-after partner in the Icelandic financial market.

RB's role is to be a key partner that creates value for its customers through the operation and development of secure infrastructure for the financial market.

CHALLENGE

Free up time for more strategic tasks

RB noticed that all the internal HR support requests were extremely similar: the same questions always needed the same answers.

Moreover, employees were lamenting slow response time for
very simple requests, leading to low satisfaction ratings for
the HR department.

Finally, many support requests require HR support people to execute manual lookups on third party systems like CRM and their payroll platform, in order to find information like salary updates, remaining holidays, tax forms or absences.

SOLUTION

Automate replies to the most common tickets

BotSupply helped RB in three simple, yet effective ways.

ICELANDIC NATURAL LANGUAGE PROCESSING
An Icelandic-speaking chatbot to communicate in the native language of RB's employees.
CONVERSATIONAL DESIGN
BotSupply helped RB implement the chatbot using its Conversational Design Methodology, to make sure that the
chatbot design would deliver a great Customer Experience to RB’s employees.
BACKEND INTEGRATIONS
RB connected the Digital Assistant running on Oracle Cloud to the BotSupply CMS to run their chatbot on their own cloud premise.
CUSTOMER STORIES

Customer Stories

RB
Enabling the HR team of a leading IT-banking provider in Iceland to provide better HR services to their people.
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EIKA
Enabling real estate agents to focus on driving more business with a lead generation chatbot.
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Save The Children
Driving difficult conversations where it's needed the most, supporting youngsters after abuses.
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HUS
Standing together with the first line of support at the biggest hospital in Finland.
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Lundbeck
Driving easy access to the latest research papers to physicians around the world.
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Tomorrow
A Customer Support chatbot available 24/7 results in a 92% customer satisfaction rate.
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