BotSupply - EIKA Chatbot

RESULTS

Better CX equals more revenues

Delivering exceptional Customer Experiences has no drawbacks. Never.
EIKA experienced it first-hand, boosting sales as a result.

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TIME SAVINGS

60% more time for the agents to meet new prospects as all the repetitive work was automated.

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CUSTOMER EXPERIENCE

The agents spent more time with customers and the automated process gave a much better UX to the clients.

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BUSINESS GROWTH

The same team of real-estate agents was now delivering a much higher revenue growth.

"Our chatbot creates great value for us because it frees up almost 40% our our real estate agent’s time. Instead of replying to repetitive queries they go out and drive business."

Jorūnė Juodžbalytė, Head of marketing and communications

ABOUT

Bringing communities together

Eika is of the largest real estate developers and construction service providers in Lithuania with 90+ employees and over €20m+ in turnover.

Since 1992, EIKA group have built more than 5600 apartments and 580 000 sq. m commercial premises. Company was awarded many times as best real estate developer in Lithuania.

CHALLENGE

How to achieve superior Customer Experience?

The team from EIKA wanted to understand how a conversational AI solution could help their business by leading potential buyers through their buying process.

EIKA had already been in the forefront of innovation on the Lithuanian market, and they further wanted to enhance customer experience (CX) and experiment with an AI powered solution to provide superior services and ultimately sell more apartments.

SOLUTION

A customer-facing chatbot

We delivered a chatbot which reduced the time agents were spending answering repetitive emails, phone calls, and organizing appointments. This process was fully automated by the chatbot.

UNDERSTANDING BUSINESS NEEDS

We worked closely together with EIKA real estate agents and their marketing team, and analyzed historical interaction with their clients in order to define the use-cases and understand where we can provide the most value with a conversational UI.

LOCALISED NATURAL LANGUAGE PROCESSING

We designed a Lithuanian speaking chatbot on the BotSupply CMS, in order to nudge the users to book a meeting, while providing useful information to them 24/7. The bot manages the user journey from the moment they first arrive on the website, all the way until they meet the agents.

BACKEND INTEGRATIONS

‍We deployed the chatbot on the client’s website and there is an integration with their Outlook system where the bot can check the availability of agents, propose time-slots for their customers and book their calendar seamlessly.