Delivering exceptional Customer Experiences has no drawbacks. Never.
EIKA experienced it first-hand, boosting sales as a result.
Eika is of the largest real estate developers and construction service providers in Lithuania with 90+ employees and over €20m+ in turnover.
Since 1992, EIKA group have built more than 5600 apartments and 580 000 sq. m commercial premises. Company was awarded many times as best real estate developer in Lithuania.
The team from EIKA wanted to understand how a conversational AI solution could help their business by leading potential buyers through their buying process.
EIKA had already been in the forefront of innovation on the Lithuanian market, and they further wanted to enhance customer experience (CX) and experiment with an AI powered solution to provide superior services and ultimately sell more apartments.
We delivered a chatbot which reduced the time agents were spending answering repetitive emails, phone calls, and organizing appointments. This process was fully automated by the chatbot.