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IT HELPDESK

Have a question? We'll take care of IT

Address your IT challenges and achieve enhanced organizational effectiveness with a chatbot.
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ADVANTAGES and results

It's the revolution IT always wanted to happen

Finally, you can spend more time taking care of your most important asset: IT Ops.

BE MORE PRODUCTIVE
Automating requests like password reset, application management, answering FAQs, leaves IT teams time to handle the more complex queries.
AUTOMATED NOTIFICATIONS
Send out automated notifications to employees regarding asset replacement, software updates, ticket status etc.
BE ACCESSIBLE
Become more accessible to your employees. The 24/7 support builds trust in the organisation and drives lower attrition rates.
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use cases

Plug&Play Use Cases

Get started quickly with out-of-the-box transactions.
Automate answers to frequently asked questions about password reset, application management, answering FAQs and much more.

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integrations

Integrated with the tool you love

Connect seamlessly to any IT backend tool like Jira
with 1-click integrations.

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FEATURES

Secure

A secure and private AI-driven assistant. It is the one place where all employees can get consistent access to company news, policies, and other critical information.

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CUSTOMIZABLE pre-built use cases

Get started with pre-built use cases

Bring your first chatbot to life in days with pre-built IT Helpdesk use-cases.
Get it customized to fit your requirements and workflows.

Technical Issues
Helpdesk bots can support the human team with quick required data and information.
Troubleshooting and FAQs
The bot is able to address repeated concerns and guide employees to refer to help sources.
Login Information
How many times employees have issues logging in to different systems? Support them on-the-go and in real-time.
Manage Incidents
Allow your people to create and manage tickets, and get real-time updates on those open incidents.
GETTING STARTED

How do you know how much value it provides for your team?

Chatbots are still emerging technology for many businesses. We get it if you're wondering if a chatbot will provide as much value for your team as it does for other teams.

With our VALIDATE Accelerator you can start validating the value of your chatbot within just 30 days. Low investment and no commitment.

01
CHOOSE USE CASE

Choose between any of our customizable pre-built use cases within HR, CX, finance, supply chain, and more.

02
GET IT CUSTOMIZED

Using the pre-built use cases as a starting point we'll customize your chatbot to fit your requirements and workflows within days.

03
VALIDATE THE VALUE

Make the chatbot accessible for users. Obtain conversational data. Validate the value. Continue on a subscription if you're satisfied.

LEARN MORE ABOUT VALIDATE
PLATFORM FEATURES

All the tools you need to succeed with chatbots

With a few clicks on a button you can connect your chatbot to the apps you use and make it an integrated part of your workflow.

PRE-BUILT USE CASES
Bring your first chatbot to life in days with pre-built use-cases across HR, CX, finance, supply chain, and more.
PRE-BUILT INTEGRATIONS
With a few clicks of a button you can connect your chatbot to the apps you use and make it an integrated part of your workflow.
PRE-BUILT CHANNELS
Deploy your chatbot on multiple channels at once and deliver a truly omnichannel experience.
NO-CODE FLOW BUILDER
All the tools you need to design conversational experiences that wow your customers, low-code.
MULTILINGUAL AI
Detect customers' intents and respond to their needs, in the language they speak in.
100+ languages available.
ANALYTICS
Powerful insights and analytics dashboards give you the tools to understand user behaviour.
CONVERSATIONAL DATA INSIGHTS
Import data from other platforms, learn what your customers have been asking you recently and use that data to drive your assistant development.
KNOWLEDGE SEARCH
Connect the assistant with your knowledge base, help customers find solutions faster and reduce case resolution time.
HUMAN HANDOVER
Handover the conversation to a human agent by transferring to a live chat or creating a ticket sending an email in a shared inbox.
SEE ALL PLATFORM FEATURES
“The chatbot has empowered our medical staff with the right information they need to help the patients. They can now care for them better and faster.”
Tero Lindholm, Information Systems Manager
BLOG

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How to build (real) multilingual Oracle Chatbots
We were selected for the Oracle Scaleup Ecosystem Program and developed a language SDK for Oracle Bots that enable Oracle customers to build bots in a wide range of local languages.
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