conversations

Access all conversations data

Explore all the conversations that users are having with your chatbot and filter them to easily identify exactly what you are looking for.
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USERS

All user messages in one place

See all the messages sent by a single user in one easy to navigate conversation view.

synced with channels
User data like name email and other variables is dynamically pulled from channels
intent recognition
Easily identify which messages were not recognized by the NLP engine
variables
See all attributes of a specific user as variables
chatbot

All chatbot messages in one place

See all the messages sent by the chatbot in one easy to navigate conversation view.

components
All components supported in the flow builder are also supported in the conversations view
actions
Action name, status and result are also displayed in the conversation view
fallback
Fallback messages are marked in red and easy to find
API

Easy to access analytics API

All conversations data is easily accessible via our Analytics 2.0 API

JWT TOKEN Auth
Drill down by block to see which blocks are trigger more often by the NLP engine
scalable
Steady performance independent of message volumes
csv download
If you don't want to use the API but still need to extract data for further analysis