HUS manages the most demanding specialist medical care in the country.
Chatbots help HUS to focus on what they do best, even better.
HUS is Finland’s largest hospital district, and one of the largest hospitals in Europe employing over 25.000 people.
Their main objective was to create a chatbot that can be used by the medical staff to access different types of data to better assist the patients. And to do this in a very secure way.
HUS has to process a lot of data everyday. The medical staff, nurses and doctors all need access to different patient reports and information which assists them in their daily work. The level of authority clearance varies employee to employee.
The challenge was to build a bot in native Finnish which strictly complied with the security aspects and makes the job of the front line easier.
BotSupply helped the customer in three steps.