Why Customer Support Automation should be priority #1 for CEOs
You are the CEO of a company dealing with an increasing number of support requests, which 60-80% of the times are also very repetitive.
You and your team are looking at ways to increase your productivity, lower your costs while delivering better customer experiences like e.g. be 24/7 available and resolve issues faster.
If so, it’s time for you to get a chatbot.
There are 8 main reasons, and below I’ll mention the first two.
Let’s say your company receives on average 20,000 customer support requests each month.
Each request costs you on average $5 (including salaries, training, turnover, rent, etc).
20.000 * $5 = $100.000 per month spent on just answering tickets.
And most of these tickets are very repetitive tickets that AI can easily automate, so...What if you could automate even ‘just’ 20% of these requests?
Yes, you could save $20,000 per month, or $200,000 per year.
What if you could automate 40%?
Based on our experience, 20% of your support requests can be automated within the first two months after deploying a chatbot in the customer support department.
Deliver better customer experiences
A recent survey by chatbot developer Helpshift found that 94% of the 2,000+ respondents “dread contacting customer support.” The current methods of handling customer support calls, from overseas operators to automated telephone menus, have done little to ease a customer's dread at reaching out to a vendor's customer service branch.
The survey also found that customers would welcome the use of chatbots to satisfy specific needs. At least 70% of the respondents answered that they would use chatbots if they could accomplish much-needed tasks, such as resolving issues with the need to contact customer support, reduce the time needed to resolve issues, reduce the time to get a customer service representative on the phone, and streamline the entire customer service process.
And the other six....
Interested in the other 6?
Get in touch!
We’re happy to share our knowledge and experience with everyone out there interested in exploring what chatbots can do for their organization!
Just drop me an email at firstname.lastname@example.org