Enabling the Freshdesk integration allows your bot to perform actions directly in Freshdesk, like creating and editing tickets. To enable the Freshdesk ...

If you have enabled the Freshdesk integration in your bot, you now have the option to create a ticket directly in Freshdesk. You can do that by using a...

Once the Freshdesk integration is verified, you are able to fetch all your Knowledge Base articles, and use them in the flow-builder. Note that you wil...