To deploy a bot live on Freshchat, go to Channels > Live Channels > Freshchat and click Connect. 1 - Channel Authentication In the Cha...

To setup a test channel for Freshchat, follow the same process as describe in THIS article, but specify a different value for the topics field. The bot...

If you have multiple teams working with your Freshchat account, like ‘Sales’, ‘Support’, or ‘Marketing’, you can create those teams in Freshchat as Groups. ...

You can invite team members to Freshchat by going to Settings > Agents and adding them there. When you add an agent, you can do the following,...