An Internet bot, also known as a web robot, WWW robot or simply bot, is a software application that runs automated tasks (scripts) over the Internet. Typica...

An entity represents a term or object that is relevant to your intent and provides a specific context for the intent. You list the possible values for each ...

In computer science, artificial intelligence (AI), sometimes called machine intelligence, is intelligence demonstrated by machines, in contrast to the natur...

Natural Language Processing, usually shortened as NLP, is a branch of artificial intelligence that deals with the interaction between computers and humans u...

In computer programming, a software framework is an abstraction in which software providing generic functionality can be selectively changed by additional u...

A content management system (CMS) manages the creation and modification of digital content. It typically supports multiple users in a collaborative environm...

A flow is the combination of one or multiple blocks. In the flow the conversational designer will add all the blocks related to a certain topic. It’s mostly...

A block is “the container” of what the chatbot delivers to the user. Each block can contain multiple components, making up multiple messages or types of inf...

When the NLP is not able to categorize the user's input into a specific intent, a standard block is used to inform the user that the input input has no...

The term Human-computer interaction (HCI) is a research field, wider covering - you guessed it - how humans understand and interacts with computer systems. ...