Tomorrow Bank is a sustainable banking solution that helps users manage their finances while reducing their carbon footprint.
Tomorrow's customers, 30,000+ and growing are technology savvy and always online.
Being a small team who wanted to always provide a “wow” experience to their customer throughout their journey, Tomorrow knew that customer support will be the most important part of their online banking model.
As their customers started growing exponentially, so did the customer requests. They started with a fully manual email and human-agent chat customer service support which was soon inundated with rising request tickets in backlog.
BotSupply helped the customer in four steps.
In the first 3 months, 20% of all incoming requests are already fully automated, leaving more time for the team to focus on complex issues.
From 0 support requests answered outside working hours and weekdays to 24/7 support.
Since the launch, the chatbot now sends more outbound messages per week than all the human agents combined.
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