Helsinki University Central Hospital is the largest university hospital in Finland, and one of the largest hospitals in Europe employing over 25.000 people.
Their main objective was to create a chatbot that can be used by the medical staff to access different types of data to better assist the patients. And to do this in a very secure way.
HUS has to process a lot of data everyday. The medical staff, nurses and doctors all need access to different patient reports and information which assists them in their daily work. The level of authority clearance varies employee to employee.
The Challenge was to build a bot in native Finnish which strictly complied with the security aspects and makes the job of the front line easier.
BotSupply helped the customer in four steps.
In the first 3 months, 20% of all incoming requests are already fully automated, leaving more time for the team to focus on complex issues.
From 0 support requests answered outside working hours and weekdays to 24/7 support.
Since the launch, the chatbot now sends more outbound messages per week than all the human agents combined.
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