Leveraging conversation as a channel for business has become a necessity for organizations to stay connected with the new generations of consumers. Many companies have already reacted to the trend and added chat capabilities to their omni-channel strategy.

Some reasons companies are looking into Conversational AI are:

• Provide a better experience to both employees and customers
• Improve the efficiency and streamline operations
• Reduce waste of time and resources to be more lean and competitive in the global market.
  

How can you, as an Oracle partner, help your customers to benefit from the Conversational AI revolution?

As an Oracle ISV, BotSupply works with enterprises and Oracle Partners around the world to build multilingual Oracle bots with no-code, leveraging the Oracle Digital Assistant under the hood.

Read below to see how you, Oracle Partner, can deliver multilingual Oracle chatbots with no-code to your Oracle SaaS customers using the BotSupply Chatbot CMS.

First off, what is the Oracle Digital Assistant (ODA)?

Oracle Digital Assistant provides the platform and tools to easily build AI-powered assistants that connect to backend SaaS applications like HCM, ERP, SCM, CX and so on.
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This means that Oracle takes care of all the underlying services like channel management, databases, storage, scalability and so on. All you need to worry about is building your bot. Super cool!

Out of the box, ODA comes with English Natural Language Processing (NLP) support and with a flexible, secure and integrated platform.

Even though NLP support is in English, you can still add multi-language support for your bot and there are different ways to extend the support language.

You can either use Google Translate (and lose on language understanding accuracy and sending customer’s data outside the organization), or you can use the BotSupply Chatbot CMS, natively integrated with ODA.

Extending the Oracle Digital Assistant with the BotSupply Chatbot CMS

The BotSupply Bot Content Management System (CMS) is an Oracle Digital Assistant management tool that allows business users to create and manage multilingual Oracle bots:

• Easy-to-use features (no coding needed)
• Multilingual NLP (AI)
• Delivered As a Service (SaaS), or deployed to customers cloud
• Natively integrated with all Oracle SaaS Applications
  

The CMS allows Oracle partners and customers to easily build Oracle bots with no-code and language agnostic intent detection and named-entity recognition (NER) in the following languages:

1. English
2. Arabic
3. Danish
4. German
5. Greek
6. Spanish
7. Finnish
8. French
9. Irish
10. Hindi
11. Croatian
12. Hungarian
13. Icelandic
14. Italian
15. Georgian
16. Korean
17. Norwegian
18. Dutch
19. Polish
20. Portuguese
21. Romanian
22. Swedish
23. Ukrainian
24. Vietnamese
25. Chinese
    

NER can be trained for a new language within 4 weeks.

Out-of-the-box integration with all Oracle SaaS Applications

Built on top of ODA, the BotSupply Chatbot CMS runs Oracle bots and Oracle applications from the same cloud. Whether we are talking about Oracle HCM, ERP, CX or any other application, we offer native connectivity and an unprecedented level of security by offering enterprises to process their own data.

What does it mean for Oracle partners?

This means that Oracle partners can now expand their portfolio of offers to their customers and deliver multilingual Oracle bots natively integrated with the SaaS applications they already use, to automate business processes, boost productivity and offer better customer and employee experiences.

As the chatbot market is projected to grow from $2.6 billion in 2019 to $9.4 billion by 2024 at a compound annual growth rate (CAGR) of 29.7%, this is an opportunity you don’t want to miss!

Conclusions

If your customers are looking for multilingual Oracle bots, get in touch with me.

My name is Francesco Stasi and I’m the co-founder and Head of Partners at BotSupply.

Reach out at francesco@botsupply.ai

Ciao!