Natural Language Processing

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Our award winning suite of natural language processing capabilities comes built into the BotSupply CMS, but also works out of the box with a simple to use API.
Why you should use BotSupply Natural Language Processing (NLP)
Focus on building your Bot with a easy to use interface to set up intents, entities and integrate into your flows without having to worry about the algorithms to process the text and classify inputs. We employ a series of technologies based on Neural Networks that use language and linguistic modelling to increase the accuracy of our natural language processing from the end user. This means you can focus on designing the Bot instead of fine tuning these algorithms.

Our sophisticated suite of natural language processing capabilities has broad language coverage. It can understand text in eleven different languages, including English, French, German, Spanish, Portuguese, Italian, Danish, Norwegian, Finnish, Dutch and Swedish. We have even more languages in Beta, so get in touch if your favorite language isn’t on the list today.

Our NLP comes built into the BotSupply CMS, but also works out of the box with a simple to use API. This makes it possible for designers as well as developers to leverage advanced natural language processing techniques without being an expert with machine learning or data science.

Natural Language Processing capabilities

Intent Classification

Get the best out of the box intent classifier that understands the hidden meaning of your sentence. With the autoML built in house, let the model decide which features works best for your data and get the state-of-out-results. And rest assured, we are the best-in-class.

Named Entity Recognition

Have meaningful conversations using our unique combination of deep learning models and domain knowledge of linguistics and experts in the field to recognize entities in your data. Use any of the 15 built in entities or train your own custom.

Multilingual

Speak Martian? We got you covered. With our pre trained embeddings in almost all possible languages, we make sure our models detech the language. With our unique language detection system developed by world class AI scientists and continuous training by AI trainers, we make sure we speak and understand what you speak.

Imbalanced dataset

Worried that your model always return the same answer and you can't make the model learn? We do data sampling to ensure a balance between each intents and make them evenly distributed. So don't worry if you have 1000 utterances for one intent and 10 for the other. We will make the model learn by over & under sampling it.

Lemmatization

Humans misspell. That's why we have advanced spell checkers built in that first finds the nearest spelling, gets the root word and then performs the classification that makes sure the meaning are captured and not the word.

Synthetic data generation

Don't have enough data to apply machine learning? With our unique technology you only need a few utterances per intent and we'll synthetically generate enough data to make the model understand all possible use cases.

Continuous learning

If the learning curve of a human never stops, then why should it stop for AI. We collect all the feedback where the model was not confident, and the model learns based on these to improve itself over time. Rest assured, the model first analyzes the feedback and then learns to make sure if never over learns.

autoML

Our autoML engine takes the best features from the data, chooses the best classifier to provide the best result. Also, it chooses itself which features to learn from feedback to improve over time and get more confident. And finally, it chooses the best threshold itself to decide when it should answer automatically and when it should consult the agent.

Related Products & Services

BotSupply CMS Platform

Our Conversational AI Content Management System (CMS) provides all the tools you need to design, build, launch, and manage bots. The CMS is compatible with Oracle Bots Platform, which provides the scalability and security enterprises demand.

Learn more

Conversational Design Services

Our proven approach in creating conversational interfaces generally builds on a mix of data- and user driven design principles, with elements of contextual design, workshops, prototyping, copy writing, character design as well as conversational architecture.

Learn more

ML & AI Services

Our proven approach in creating conversational interfaces generally builds on a mix of data- and user driven design principles, with elements of contextual design, workshops, prototyping, copy writing, character design as well as conversational architecture.

Some of our clients

BotSupply is helping us at Salling Group to explore the possibilities of conversational interfaces and AI, so that we are ready to take advantage of these crucial emerging technologies.
Ulf Bach-Vedel
Digital Project Manager, Salling Group

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