AI is changing the way we interact with brands

Human language will be the main interface of interaction with machines that ensures delightful customer experiences. In order to succeed, they have to be designed.
The interface of tomorrow is the oldest and most human form of interaction – language
We started augmenting our abilities ever since we learned to use the combined forces of body and cognition to craft physical tools. Those skills helped us to establish ourselves as the leading species on Earth.
But what really sat homo sapiens apart was even more intangible – 
our ability to make nuanced communication and talk to each other.

Since then, we have come a long way. We created languages, dialects, a multitude of stories and styles, then started writing. Besides books and printing, we also invented computers and learned to type on a keyboard and to maneuver a mouse. We devised programs that can execute binary code. But until now, we have been adapting our interactions to the limits of the computer systems, now realized via swipes and touches on screens.

However, the relationship between humans and technology is changing with AI as the great facilitator. In BotSupply, we believe that there is a growing need for a new kind of ervice – conversational design – which is rooted in the natural types of interaction, such as speech and text, but also utilizes visuals and audio elements.

The future of interactions with brands will be successful and enjoyable mostly through conversations – it's time to stop talking to your customers and start having a dialogue with them.

Conversational Design Services

Design Thinking

Conversations are contextual and close to unpredictable. We start with discovering contextual needs to create suitable conversational solutions. We delve into creative problem solving, which is based on a reflective and iterative approach: research, ideate, create, test, evaluate, repeat until perfection.

Conversational architecture

To ensure the desirable user experience with conversational AI, one has to structure words, sentences, and multimedia elements. We translate situations, user demands and business needs into smooth conversational flows, where context and copy are meaningfully entwined.

Persona design

Using elements of game character design and storytelling, we develop personas for each bot. When holding a conversation, we imagine talking to a "person", even if it is a virtual agent. It is better to design the bot personality, otherwise users will design it themselves. You define how your brand shines through your bot.


If language is the selected means of interaction, words become the primary design tool. We carefully tailor words around your brand, context, medium, and persona. The bot dialogue is tested and edited, until we find the best match between your brand, users and the bot intelligence level.


We always strive to design the Thing Right, but we also strive to design the Right Thing. So we use prototyping to obtain priceless inputs from both the users and the stakeholders. It helps to push the process forward and make the design ideas tangible for everyone involved, from developers to end customers.

Data-driven design

Incorporating user feedback in the design process is essential to us. In the field of AI, we also have to take the available data into account. We include the users' perspectives and the technical boundaries into our designs, adapt and modify, creating the best solution for each case.

Related Products & Services

BotSupply CMS

Our CMS provides all the features enterprises need to create, manage, and optimize bots. CMS is compatible with platforms from the biggest cloud providers (Amazon, MS Azure, Google, IBM, and Oracle), which provides more scalability and security.urity enterprises demand.

Learn more

Machine Learning &
Artificial Intelligence

We provide customized ML & AI solutions within image recognition, real-time object detection, prediction engines, and others.
We focus on solutions that are simple to integrate and quickly to deploy without the need for a costly internal AI team.

Customer Success Management

Our dedicated customer success managers help your team analyze the data from conversations, tweak your bots and improve their performance, both hitting the KPIs and satisfying the user needs.
We ensure that you know your audience and utilize the potential of conversational AI to the utmost.

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