Our easy-to-use visual flow builder makes it simple and fun for conversational designers to design flows. Flows are mini conversations in your bot that can be branched off into other flows, triggered by NLP, use data sources to personalize and much more. Use folders to keep your flows organized as you scale.
Collect behavioural data from every interaction to segment customers and deliver personalized, tailored and contextual 1:1 conversations at scale. Connect your omnichannel marketing solution and enhance personalization cross-channel.
Get aggregated as well as segmented and individual insights into your customers and their behaviour. Analyze conversations, get actionable insights on bot performance and make data driven optimization decisions. Connect backend systems like ERP, CRM, customer service, and sync data real-time.
State of the art Natural Language Processing comes built in allowing your bots to speak like a true native in 11 languages including English, Danish, Swedish, Norwegian, Finnish, German, French, Dutch, Portuguese, Spanish and Italian. Even more languages are currently in beta.Learn more
Reach more customers by deploying on websites, apps, popular messaging apps, and digital voice assistants including Facebook Messenger, Kik, Skype, Slack, Microsoft Teams, Telegram, text/SMS, Twilio, Cortana, and Skype for Business and others.
Easily setup A/B testing on everything from specific messages to blocks and entire flows. Use the visual insights to pinpoint what works and what doesn’t, and optimize based on data.
Add customers or entire segments to automated sequences based on anything from user actions to context or time delays. Connect your omnichannel marketing automation solution and measure cross-channel performance, and prevent spamming your customers on all channels.
Configure when the Bot should hand over the conversation to a human. The human takes over the conversation as a normal enquiry in Zendesk, Salesforce or Oracle, Freshdesk or any connected backend system. The human can view the conversation history and can at anytime pass the handover back to the bot.
Developer friendly tools allow developers to create modules that can be used in the flow builder or perform transactions through your APIs to your backend systems. APIs can beshared across all bots, maximizing reuse and productivity.
Control which user groups can execute what actions, or create & edit which bots and more. For example, a specific group can be authorized for creating new flows in a bot, but not authorized to publish them. And, another group is authorized to approve and publish flows.
Our state of the art Natural Language Processing (NLP) was built from the ground up, and is amongst others utilizing multiple NLP and machine learning (ML) algorithms, to accurately detect user intents and extract entities in multiple languages.Learn more
Our proven approach in creating conversational interfaces generally builds on a mix of data- and user driven design principles, with elements of contextual design, workshops, prototyping, copy writing, character design as well as conversational architecture.Learn more
Our experienced team of bot engineers can relieve the pressure on your IT teams and accelerate bot development. They can help you with everything from advanced customizations of your chatbot to backend system integrations, and to creating API's.