BotSupply CMS

The Enterprise CMS for Conversational AI

Enhanced UI and advanced features of BotSupply CMS combined with scalable and secure Oracle Digital Assistant offer an optimal conversational AI solution for enterprises.

CMS Features

Visual flow builder

Create conversations in a simple and user-friendly interface.
Build flows for the bot dialogues, connect them and branch off,
insert links and data sources, integrate into different channels, use buttons, emojis, and diverse multimedia elements.
Preview your bot before releasing it into the wild.

Analytics & optimization

Collect qualitative and quantitative data from each interaction to get both aggregated and individual insights into the needs and behaviour of your customers.
Deliver personalized, tailored, and contextual conversations at scale.
Connect backend systems (ERP, CRM, customer service) and sync data in real-time.

Multilingual support

Benefit from the state-of-the-art natural language processing that allows your bots to speak more than 30 languages, including English, Danish, Swedish, Norwegian, Finnish, German, Dutch, French, Italian, Spanish, and Portuguese. Even more languages are added constantly.

Omnichannel deployment

Reach more customers by deploying on websites, mobile apps, popular messaging apps, and voice assistants including Facebook Messenger, WhatsApp,  Skype, Slack, Telegram, Twilio, Google Assistant, and others.

Human handover

Configure when the bot should hand over the conversation to a human operator, as a normal inquiry in Zendesk, Salesforce, Oracle, Freshdesk, or any connected backend system.
Your operator can view the conversation history, promptly respond to the user, and connect back to the bot.

Role-based access control

Control which user groups can execute which actions, create, edit, or remove bots.
E.g. one group can be authorized to create new flows but cannot publish them. Another group can have the right to approve and publish flows.

Related Products & Services

Natural Language Processing (NLP)

Our state-of-the-art NLP helps our bots to understand 30+ languages, accurately detect user intents, recognize entities, and continuously learn and improve from conversations with users. Top rated in publicly available benchmarks.

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Conversational
Design

After several years of practice with conversational interfaces, we have developed an approach that combines design thinking, data-driven concept development, user research and co-creation activities, supported with deep analytics and optimization strategies.

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Integration Services

Our experienced team of bot engineers can relieve the pressure on your IT teams and accelerate bot development. They can help with everything, starting from advanced customizations of your bot to backend system integrations and creating APIs.

Get 30 minutes Free expert advice. No cost, no obligation and no sales pitch.

Schedule a One-on-One