BotSupply CMS Platform

The Enterprise CMS for Conversational AI

The user experience & features of the BotSupply CMS combined with the scalability and security of the Oracle Bots platforms under the hood, makes this the favorite Conversational AI solution for enterprises.

CMS Features

Visual flow builder

Our easy-to-use visual flow builder makes it simple and fun for conversational designers to design flows. Flows are mini conversations in your bot that can be branched off into other flows, triggered by NLP, use data sources to personalize and much more. Use folders to keep your flows organized as you scale.

Personalization & Segmentation

Collect behavioural data from every interaction to segment customers and deliver personalized, tailored and contextual 1:1 conversations at scale. Connect your omnichannel marketing solution and enhance personalization cross-channel.

Actionable Insights

Get aggregated as well as segmented and individual insights into your customers and their behaviour. Analyze conversations, get actionable insights on bot performance and make data driven optimization decisions. Connect backend systems like ERP, CRM, customer service, and sync data real-time.

Multilingual

State of the art Natural Language Processing comes built in allowing your bots to speak like a true native in 11 languages including English, Danish, Swedish, Norwegian, Finnish, German, French, Dutch, Portuguese, Spanish and Italian. Even more languages are currently in beta.

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Omnichannel deployment

Reach more customers by deploying on websites, apps, popular messaging apps, and digital voice assistants including Facebook Messenger, Kik, Skype, Slack, Microsoft Teams, Telegram, text/SMS, Twilio, Cortana, and Skype for Business and others.

Testing & Optimization

Easily setup A/B testing on everything from specific messages to blocks and entire flows. Use the visual insights to pinpoint what works and what doesn’t, and optimize based on data.

Marketing automation

Add customers or entire segments to automated sequences based on anything from user actions to context or time delays. Connect your omnichannel marketing automation solution and measure cross-channel performance, and prevent spamming your customers on all channels.

Human handover

Configure when the Bot should hand over the conversation to a human. The human takes over the conversation as a normal enquiry in Zendesk, Salesforce or Oracle, Freshdesk or any connected backend system. The human can view the conversation history and can at anytime pass the handover back to the bot.

Enterprise integrations

Developer friendly tools allow developers to create modules that can be used in the flow builder or perform transactions through your APIs to your backend systems. APIs can beshared across all bots, maximizing reuse and productivity.

Role-based access control

Control which user groups can execute what actions, or create & edit which bots and more. For example, a specific group can be authorized for creating new flows in a bot, but not authorized to publish them. And, another group is authorized to approve and publish flows.

Compatible Bot Platforms

Oracle Bots Platform

Microsoft Azure Bot Service
Coming Soon

Amazon Lex
Coming Soon

Google Dialogflow
‍‍Coming Soon

Related Products & Services

Natural Language Processing (NLP)

Our state of the art Natural Language Processing (NLP) was built from the ground up, and is amongst others utilizing multiple NLP and machine learning (ML) algorithms, to accurately detect user intents and extract entities in multiple languages.

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Conversational Design Services

Our proven approach in creating conversational interfaces generally builds on a mix of data- and user driven design principles, with elements of contextual design, workshops, prototyping, copy writing, character design as well as conversational architecture.

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Integration Services

Our experienced team of bot engineers can relieve the pressure on your IT teams and accelerate bot development. They can help you with everything from advanced customizations of your chatbot to backend system integrations, and to creating API's.

Some of our clients

BotSupply is helping us at Salling Group to explore the possibilities of conversational interfaces and AI, so that we are ready to take advantage of these crucial emerging technologies.
Ulf Bach-Vedel
Digital Project Manager, Salling Group

Updates from the blog

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